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Quality indicators

Main directions for quality indicators:

  • University management and control indicators;
  • Quality indicators of various centers, divisions and departments of the University;
  • Quality indicators of educators;
  • Quality indicators of students;
  • Quality indicators for Scientific Research;
  • Infrastructure quality indicators;
  • Quality indicators of university management structures (finance, strategy, quality):
  •           Measurable quality indicators:

    • Achieving the Strategic goals of the University.
    • Efficient allocation of the budget.
    • Implementation and compliance with accreditation standards.
    • Accessibility of University data.

              Feedback-based quality metrics:

    • University management to support professional development of employees
    • Assessment of the university's public image and reputation.
  • Quality indicators of employees of various centers, divisions and departments of the University.
  •          Measurable quality indicators:

    • Setting up duties in accordance with legislation
    • Work attendance.

             Opinion-based quality metrics:

    • Level of professionalism in his work
    • Ability to work systematically;
    • Collaboration skills;
  • Quality indicators of educators (teachers, professors, etc.).
  •           Measurable quality indicators:

    • Students' percentage of success and quality in the subject.
    • Research results (publications, presentations) (this indicator is measured by h-index).
    • The number of trainings and projects he participated in for his professional development (only scientific trainings related to his field, teacher skills trainings, participation in interdisciplinary projects or trainings related to 21st century skills are considered).
    • Newness of course materials

              Feedback-based quality metrics:

    • The teacher's clear explanation of the lesson
    • Fair assessment of students.
    • Availability and effectiveness of student counseling hours.
    • Integration of real work examples into teaching (by means of simulation, etc.).
    • Using innovative and effective teaching and learning methods in the subject.
    • That the topic covered by the teacher covers exam questions
  • Quality indicators of students.
  •           Measurable quality indicators:

    • Academic performance (grades, UOMG).
    • Participation in extracurricular projects and events.
    • Participation in volunteer programs.
  • Quality indicators for Scientific Research.
  •           Measurable quality indicators:

    • Number of studies published in SCOPUS or WOS indexed journals
    • Grant acquisition and financing.
    • Number of studies applied in industry.
    • Participation in national and international conferences.
  • Infrastructure quality indicators:
  •          Measurable quality indicators:

    • Response time to reported problems.
    • Availability and functionality of technology.
    • Useful area per student.
    • Availability of fire safety measures.

              Feedback-based quality metrics:

    • Satisfaction with classrooms.
    • Satisfaction with campus Wi-Fi and network reliability.
    • Satisfaction with IT support services.